Frequently Asked Questions

Orders & Payments
Is there a minimum order?

There is no minimum order requirement. Customers may place orders of any amount.

You may check this out: https://cash.app/help/us/en-us/31021-sending-and-receiving-bitcoin and follow the instructions for on-chain Bitcoin transactions. If you require assistance, our support team will be happy to help.

Unfortunately, we do not currently accept direct card transactions. However, you may use your card through alternative payment methods such as Western Union, MoneyGram, or by purchasing Ethereum using a credit card or Apple Pay

Does delivery require a signature?

No signature is required. International packages are first sent to a remailer and then forwarded to the final destination, minimizing customs-related risks. Domestic orders are shipped through domestic courier services and typically do not require a signature upon delivery.

U.S. domestic orders generally arrive within 5–7 business days, depending on product availability and courier performance. International orders typically arrive within 25–30 business days, although delivery times may vary by destination and customs processing.

This status typically means the shipping label has been generated but USPS has not yet completed its initial scan. Tracking information is usually updated once USPS processes the package.

Are your products third-party lab tested? Where can I view the results?

Yes, and we maintain a dedicated Lab Test section on the website where available testing results are published. We update this area whenever new reports are provided by our suppliers. Availability of laboratory reports may vary by product and supplier.

Individual results may vary. No product can guarantee specific outcomes. Our suppliers use pharmaceutical grade manufacturing standards and high quality raw materials. Customers should conduct their own research and consult a qualified healthcare professional before using any supplement or pharmaceutical-related product.

Potential side effects vary depending on the product, individual response, medical history, and other factors. Customers should carefully research any product and consult a qualified healthcare professional before use.

How can I check my order status?

Order updates and tracking information are sent to the email address associated with your order. If you have not received an update within the expected timeframe, please contact support with your order number.

We do not accept phone calls as most of our employees are non-native speakers. To ensure efficient customer service and maintain accurate records, we primarily provide support through written communication channels such as email, ticket systems, and live chat. We also don’t answer phone calls for discretionary reasons.